Every want to go to Disneyland Paris ... but don't think you will ever make it? Well thanks to google and their awesomeness we can 'walk' around via their google cam!
Check it out!
DISNEYLAND PARIS
Wednesday, June 10, 2009
Saturday, May 30, 2009
A chapter must end before another can begin.
Yup, you read it right. I quit my job today. It was the last day in training, and I was supposed to go on the floor tomorrow. I had Wednesdays and Saturdays off meaning I wouldn't have had a day off until Wednesday. I couldn't apply for a schedule change until the end of July and I didn't want to miss out on going to church on Sundays, so I quit.
I feel horrible for leaving my fellow workers there. I want them to be free, it almost feels like I have escaped Isle de Morte and I have left the priest behind. I called Pam today (a fellow worker) and I told her I quit. I was going to talk to Maria, but J.J. came out with us, so I just left it. I will text Pam and tell her she can give them my number. I am going to go apply at banks monday to see what I can do there.
Here is an example of the treatment we have there. My fellow employee is being blamed for something she didn't do. They claim she changed security information on an account without having the caller authenticate it. I told her to go through her note assist tool and see what she can do as far as covering herself, and there is no record of her changing the code on the account. They have no record of the call, no recording, nothing. So they are blaming her for it and have put her on a final warning. If she does one more thing she is fired. Well of course she tells me, she is worried what was going to happen to her, but beside me and another fellow employee and our supervisor no one else knows. One of the helpers in the area was standing next to my desk listening to my call proclaiming loudly that someone in the class was on a final notice and how dumb it is they are still in training and on a final notice. The girl who was being blamed for this got up after her call was over and went to the end computer so get away. I feel so bad, how horrible they blame her in the first place and then make fun of her to the entire floor. The helper didn't say a name, but she didn't have to to make the girl feel bad.
Anyway, I have potential jobs. One in Boise working as a GIS specialist. I really really really want this job, it starts at $18.25 an hour and goes up to $25.75 an hour starting. I would be redirecting routes for busses, tours, etc. I would look at the layout for the streets and see where Idaho can save money and what roads need to be fixed up. So I would basically keep an eye on the road system and see where the best places we can build and change. The other job is in Challis working at Thompson Creek Mining. Pam at work's son works there and she hand delivered my resume to him. I will apply online and see what I can do as far as getting that job. I don't know anything about the payments or what I would do there, but working in a mine. She said they have desk jobs.
Thats about it for now. I will keep you updated on the job seeking. I will be more adamant on it this time so it shouldn't take me that long to get another one, one I can be happy with.
Monday, May 25, 2009
The Mystery of the Strange Window Locks
Hey! Sorry I haven't updated on the job. It really sucks in case all of you were wondering. I find myself wishing I screw up, they fire me, and I have to find another job.
Something is wrong there haha.
I am going to make it a goal this week to get my resume out every place I walk into. I would love to work at a bank, even if it is a $1.25 pay cut, my sanity if so worth it. I have Becky out there looking for me from the inside.
Reasons why my job blows:
1) I have to read from a script for certain situations ... almost all situations actually. I have to say a certain thing when answering, when apologizing, when laughing, small talk, when closing, everything. I tend to say "If you don't mind holding on the line I will get this set up for us to start the process." and that is a no no to say hold on the line. Go figure. I have to say "Is it alright if you wait on silent hold while I get things ready for the process I will be able to hear you if you have any questions."
2) I have to wear business casual even though my customers won't be seeing me. They say it has something to do with the way we present ourselves through out voice when we are dressed up, a load of hogwash if you ask me.
3) I am constantly hearing "If you do [something stupid here] you will lose your job." We can't say certain things, and if it is a high client and they are upset we can lose our jobs over it, even if we didn't provoke it. We can lose our jobs over each and every dumb thing, so job security is very very very low.
4) I find lunch and break time my only sane time of the day and I tend to drag it out to the last second.
5) When in training the supervisors could care less to help with calls so I find myself trying to figure things out by myself which is never a good thing when you are new.
6) When the customer doesn't want to talk to you you are required to escalate the call to a supervisor, but supervisors try everything in their power to avoid taking the call, you have to literally transfer the customer to their desk before they will take the call.
7) Information on anything new coming out is held in top security rivaling the FBI and the CIA only. Please, these things aren't that interesting.
8) We have to keep our calls under 10 minutes, when most processes take 11 minutes on a good day. And on top of all that we have to write notes in 3 sometimes 6 places! All within this 10 minute mark. Places for notes: 1) note tool on computer, 2) program we run the processes in 3) paper copy of notes 4) if a customer want to leave note 5) if we have to call them back note 6) paper callback notes.
9) If you are taking longer than 10 minutes someone has to come stand by you and listen in on the call even if they are only there annoyed and bored out of their minds. So you have to entertain your customer and your supervisor.
10) The office is full of games and shouting and screaming customers often ask me why things are so noisy. I have to come up with some sort of excuse instead of telling them we are celebrating a happy customer because they are far and few in between.
I really could go on, but I will let the complains flood my personal journal instead of your eyes.
I have uncovered the truth to the strangly locked windows. The first couple days in class we had a guy come open the windows. He had to use this long metal tube and twist the 'lock' several times to get the window open, and then it didn't even open that far. While on break I walked over to it and looked out and found we were fairly high up (3rd floor at the time). Now that I am on the 5th floor I know why there is a special lock to the window. People would probably throw themselves out their job sucks that bad. I know why they are paid $10.50 an hour. It literally keeps people trapped in a living Hell. I cannot take it anymore, I need out.
Ticket the surface please. Thanks.
Something is wrong there haha.
I am going to make it a goal this week to get my resume out every place I walk into. I would love to work at a bank, even if it is a $1.25 pay cut, my sanity if so worth it. I have Becky out there looking for me from the inside.
Reasons why my job blows:
1) I have to read from a script for certain situations ... almost all situations actually. I have to say a certain thing when answering, when apologizing, when laughing, small talk, when closing, everything. I tend to say "If you don't mind holding on the line I will get this set up for us to start the process." and that is a no no to say hold on the line. Go figure. I have to say "Is it alright if you wait on silent hold while I get things ready for the process I will be able to hear you if you have any questions."
2) I have to wear business casual even though my customers won't be seeing me. They say it has something to do with the way we present ourselves through out voice when we are dressed up, a load of hogwash if you ask me.
3) I am constantly hearing "If you do [something stupid here] you will lose your job." We can't say certain things, and if it is a high client and they are upset we can lose our jobs over it, even if we didn't provoke it. We can lose our jobs over each and every dumb thing, so job security is very very very low.
4) I find lunch and break time my only sane time of the day and I tend to drag it out to the last second.
5) When in training the supervisors could care less to help with calls so I find myself trying to figure things out by myself which is never a good thing when you are new.
6) When the customer doesn't want to talk to you you are required to escalate the call to a supervisor, but supervisors try everything in their power to avoid taking the call, you have to literally transfer the customer to their desk before they will take the call.
7) Information on anything new coming out is held in top security rivaling the FBI and the CIA only. Please, these things aren't that interesting.
8) We have to keep our calls under 10 minutes, when most processes take 11 minutes on a good day. And on top of all that we have to write notes in 3 sometimes 6 places! All within this 10 minute mark. Places for notes: 1) note tool on computer, 2) program we run the processes in 3) paper copy of notes 4) if a customer want to leave note 5) if we have to call them back note 6) paper callback notes.
9) If you are taking longer than 10 minutes someone has to come stand by you and listen in on the call even if they are only there annoyed and bored out of their minds. So you have to entertain your customer and your supervisor.
10) The office is full of games and shouting and screaming customers often ask me why things are so noisy. I have to come up with some sort of excuse instead of telling them we are celebrating a happy customer because they are far and few in between.
I really could go on, but I will let the complains flood my personal journal instead of your eyes.
I have uncovered the truth to the strangly locked windows. The first couple days in class we had a guy come open the windows. He had to use this long metal tube and twist the 'lock' several times to get the window open, and then it didn't even open that far. While on break I walked over to it and looked out and found we were fairly high up (3rd floor at the time). Now that I am on the 5th floor I know why there is a special lock to the window. People would probably throw themselves out their job sucks that bad. I know why they are paid $10.50 an hour. It literally keeps people trapped in a living Hell. I cannot take it anymore, I need out.
Ticket the surface please. Thanks.
Saturday, May 2, 2009
New Hair!
I love getting my hair done. Who doesn't?
Thought I would post some pictures for those who don't see me that often. I set the appointment up for 2:45 and got out of there at 5:45. Wow!
My all over color is a dark brown, even if it looks black. It is two days old so the colors are a little darker than they will be for the most part. I got some red streaks foiled in there.
Anyway, see for yourself:
I am listening to Motion City Soundtrack. I have listened to them all week they are currently my new obsession ^_^. Here is a link if you want to hear - Motion City Soundtrack - Even If It Kills Me. She only gave me a trim, I want to get over the weird flip up curl at the bottom of my hair before I start cutting it the way I want it. ::Shakes fist at natural curl:: By fall I should have it there.
I have chunks of red on both sides, it is more red than this. This just looks brown on dark brown. Anyway, when my hair is hanging down it is called peek-a-boo color and you can see it in streaks and then at the bottom where it curls out. It looks pretty cool.
There ya go, my new hair and current music obsession. I get to go in again in 2 weeks to get a touch up on the red, there are two spots that didn't want to take.
Till next time.
Thought I would post some pictures for those who don't see me that often. I set the appointment up for 2:45 and got out of there at 5:45. Wow!
My all over color is a dark brown, even if it looks black. It is two days old so the colors are a little darker than they will be for the most part. I got some red streaks foiled in there.
Anyway, see for yourself:
I am listening to Motion City Soundtrack. I have listened to them all week they are currently my new obsession ^_^. Here is a link if you want to hear - Motion City Soundtrack - Even If It Kills Me. She only gave me a trim, I want to get over the weird flip up curl at the bottom of my hair before I start cutting it the way I want it. ::Shakes fist at natural curl:: By fall I should have it there.
I have chunks of red on both sides, it is more red than this. This just looks brown on dark brown. Anyway, when my hair is hanging down it is called peek-a-boo color and you can see it in streaks and then at the bottom where it curls out. It looks pretty cool.
There ya go, my new hair and current music obsession. I get to go in again in 2 weeks to get a touch up on the red, there are two spots that didn't want to take.
Till next time.
Saturday, April 25, 2009
I Confess
Ok, I guess it is my turn since all of you did it.
I confess...
I like some of the cheesy songs on kid's shows ( F is for friendship, U is for you and me, N is for anyone and anytime and anything here in the deep blue sea) 10 pts to who knows that song too :p
I like the High School Musical Trilogy.
I find Star Wars super boring and hard to watch.
I find myself getting into my doodles that I don't pay attention to my job.
I have to check my email several time a day, even if I don't get that many letters.
I am addicted to candles, I love smelling them. I recently bought a Woodwick, they are superb!
I hate Idaho, I really wish I wasn't living in a semi-desert.
I love telling people about geologic events, even if they really didn't want to hear about it.
I love buying books.
Ok, that should be enough right? Hope you enjoyed ^_^
I confess...
I like some of the cheesy songs on kid's shows ( F is for friendship, U is for you and me, N is for anyone and anytime and anything here in the deep blue sea) 10 pts to who knows that song too :p
I like the High School Musical Trilogy.
I find Star Wars super boring and hard to watch.
I find myself getting into my doodles that I don't pay attention to my job.
I have to check my email several time a day, even if I don't get that many letters.
I am addicted to candles, I love smelling them. I recently bought a Woodwick, they are superb!
I hate Idaho, I really wish I wasn't living in a semi-desert.
I love telling people about geologic events, even if they really didn't want to hear about it.
I love buying books.
Ok, that should be enough right? Hope you enjoyed ^_^
Monday, April 20, 2009
Superheroes at Work?
Sorry for the lack of updates. I am getting used to my new schedule. Ok, so I do have a funny story I heard from my instructor and you get the joys of my whole schedule.
Lets begin.
I am up in the morning at 4:30am. Yes, early. I have to be out the door by 5:40 and if I don't plan in my stand and stare at my tv time I will be late for work. I do have to have the tv going or I don't get ready at all. My computer HAS to stay off or I will be late, I know myself enough to keep from turning it on in the morning.
Spongebob is on when I get ready, that is about it. So I go to work singing "Oh who lives in a pineapple under the sea? ..." I get about 1 episode in.
I shower, eat breakfast, get dressed, pack a lunch, and head out the door. I have to wear work casual, so I usually wear green or tan pants and my church shoes. I have to wear a nice shirt, so no sweatshirt. Sad. It is freezing in our classroom.
We park about a block and a half from our actual building, due to the large amount of people working at once, and the immediate parking lot is used for the Ferrari's and Mercedes that come and visit every now and again.
5:50am I am waiting outside the classroom, people who are on time get a special prize each week, not sure what it is yet, but I want in on it so I am early.
6:03am our teacher lets us in the classroom. There are about 16 of us.
7:15ish we get our first break. It is usually 15 minutes long. We have to lock our computer, and go to the break room. We are not allowed to sit there for break.
7:30am more classwork. We watch overheads, learn how to use the programs, learn about the phones we are supposed to sell and the programs that go with them.
9:00am we get another break. We all march to the 4th floor again to sit in the break room.
9:15am we are back in the classroom learning more.
11:00am Lunch. We get 45 minutes on average, I have had around 30 to 60 so it depends on the class and how things are going.
11:45 we are standing outside the classroom again waiting, the teacher locks the door so we all get to visit in the hallway, oh how fun.
1:15pm, another break. Aren't we lucky with all the breaks? It is needed greatly though. There is so much reading and thinking it hurts sometimes.
2:30pm I am out the door and headed home.
The schedule isn't as bad as I thought it would be. I like waking up and going right to work then coming home and having the day to myself. It is really nice. I am not as tired as I thought I would be, I get to sleep between 9:30 and 10pm.
I get paid $9.50 for training and that will be bumped to $10.50 when I get on the floor. It isn't much, but it is something right?
Ok now for the funny story.
During the days we get to listen to calls made earlier that same day to see if they did a good job or not, that way we can learn from their mistakes or learn the way they went about getting the information. Well, our instructor said there was a call, they lost it a while back, that could have gone one of two ways, horrible or pleasant. It was done about 3 years ago I think. Anyway, the customer was irate over their bill and wanted to know why the amount was so high. He was cussing, blamming, and overall unpleasant. The representive didn't get a chance to speak most of the conversation, he tried several times but there was no room to talk.
Until the customer said "Who do you think you are?!" During the little pause the represenative said in a calm quiet voice,
"I am batman."
The customer found it hillarious and finished by saying "Ok batman, get in your batmobile, get out of your batcave and help me out here."
I busted up laughing, I laughed so hard I had tears in my eyes, and for the rest of the day I was snickering over it. So now when there is a pause I just think of him and his little voice "I am batman."
Good times, good times.
That is about it for now. Till next time ^_^.
Lets begin.
I am up in the morning at 4:30am. Yes, early. I have to be out the door by 5:40 and if I don't plan in my stand and stare at my tv time I will be late for work. I do have to have the tv going or I don't get ready at all. My computer HAS to stay off or I will be late, I know myself enough to keep from turning it on in the morning.
Spongebob is on when I get ready, that is about it. So I go to work singing "Oh who lives in a pineapple under the sea? ..." I get about 1 episode in.
I shower, eat breakfast, get dressed, pack a lunch, and head out the door. I have to wear work casual, so I usually wear green or tan pants and my church shoes. I have to wear a nice shirt, so no sweatshirt. Sad. It is freezing in our classroom.
We park about a block and a half from our actual building, due to the large amount of people working at once, and the immediate parking lot is used for the Ferrari's and Mercedes that come and visit every now and again.
5:50am I am waiting outside the classroom, people who are on time get a special prize each week, not sure what it is yet, but I want in on it so I am early.
6:03am our teacher lets us in the classroom. There are about 16 of us.
7:15ish we get our first break. It is usually 15 minutes long. We have to lock our computer, and go to the break room. We are not allowed to sit there for break.
7:30am more classwork. We watch overheads, learn how to use the programs, learn about the phones we are supposed to sell and the programs that go with them.
9:00am we get another break. We all march to the 4th floor again to sit in the break room.
9:15am we are back in the classroom learning more.
11:00am Lunch. We get 45 minutes on average, I have had around 30 to 60 so it depends on the class and how things are going.
11:45 we are standing outside the classroom again waiting, the teacher locks the door so we all get to visit in the hallway, oh how fun.
1:15pm, another break. Aren't we lucky with all the breaks? It is needed greatly though. There is so much reading and thinking it hurts sometimes.
2:30pm I am out the door and headed home.
The schedule isn't as bad as I thought it would be. I like waking up and going right to work then coming home and having the day to myself. It is really nice. I am not as tired as I thought I would be, I get to sleep between 9:30 and 10pm.
I get paid $9.50 for training and that will be bumped to $10.50 when I get on the floor. It isn't much, but it is something right?
Ok now for the funny story.
During the days we get to listen to calls made earlier that same day to see if they did a good job or not, that way we can learn from their mistakes or learn the way they went about getting the information. Well, our instructor said there was a call, they lost it a while back, that could have gone one of two ways, horrible or pleasant. It was done about 3 years ago I think. Anyway, the customer was irate over their bill and wanted to know why the amount was so high. He was cussing, blamming, and overall unpleasant. The representive didn't get a chance to speak most of the conversation, he tried several times but there was no room to talk.
Until the customer said "Who do you think you are?!" During the little pause the represenative said in a calm quiet voice,
"I am batman."
The customer found it hillarious and finished by saying "Ok batman, get in your batmobile, get out of your batcave and help me out here."
I busted up laughing, I laughed so hard I had tears in my eyes, and for the rest of the day I was snickering over it. So now when there is a pause I just think of him and his little voice "I am batman."
Good times, good times.
That is about it for now. Till next time ^_^.
Friday, April 3, 2009
Step One: Get a Job
Many of you already know I have been jobless since Christmas. And I have been searching everyday for a job that goes along with my degree to no avail. I wanted to badly to slip into a good paying job and move on in the world as an accomplished adult, but things don't normally work out as planned so I took the next best thing.
Teleperformance.
Yes I will be a customer service representative April 13th. Sounds like good luck? Haha. I bought myself 2 pair of work pants and hope the shirts I already own will suffice till I get my first paycheck, which will have all of three days on it. Pay period ends on the 16th.
I have a schedule from you know where. Training is from 6:00am to 2:30pm Monday to Friday I think. My real work starts four weeks after training starts and I will be working 2:30pm to 11:00pm.
Yikes!
They said that is all they have available, I really wanted the 7:30am to 4:00pm schedule, but with everyone needing a job and Teleperformance being the only place hiring I am stuck with the left overs. They do have a schedule update next week, and since I wont be working until Monday the 13th I might have a chance at changing it. So keep me in your prayers. Right now I have Wednesdays and Saturdays off, so I will be working Sundays, right over my church time.
Anyway, just thought I would update what is happening in my life. You might hear more from me now that I will be working. I will need somewhere to write the funnies that happen in the office.
Teleperformance.
Yes I will be a customer service representative April 13th. Sounds like good luck? Haha. I bought myself 2 pair of work pants and hope the shirts I already own will suffice till I get my first paycheck, which will have all of three days on it. Pay period ends on the 16th.
I have a schedule from you know where. Training is from 6:00am to 2:30pm Monday to Friday I think. My real work starts four weeks after training starts and I will be working 2:30pm to 11:00pm.
Yikes!
They said that is all they have available, I really wanted the 7:30am to 4:00pm schedule, but with everyone needing a job and Teleperformance being the only place hiring I am stuck with the left overs. They do have a schedule update next week, and since I wont be working until Monday the 13th I might have a chance at changing it. So keep me in your prayers. Right now I have Wednesdays and Saturdays off, so I will be working Sundays, right over my church time.
Anyway, just thought I would update what is happening in my life. You might hear more from me now that I will be working. I will need somewhere to write the funnies that happen in the office.
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